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When something goes wrong we need you to tell us about it. This will help us improve our standards. If you have any problem with our service, the level of fees, or the way in which we have dealt with any matter please contact the lawyer dealing with the matter in the first instance by telephone, email or by post.

 

Our complaints procedure is available here.

 

If you are not satisfied with the outcome of our investigation into your complaint, you may refer your complaint to an authorised alternative dispute resolution body contact the Legal Ombudsman (PO Box 6806, Wolverhampton WV1 9WJ; UK telephone: 0300 555 0333; email: enquiries@legalombudsman.org.uk), which deals with complaints against lawyers registered in England and Wales. The time limit for referral of complaints to the Legal Ombudsman is ordinarily six months from our final response to your complaint. See www.legalombudsman.org.uk for further information. You may also raise concerns with the Solicitors Regulation Authority.